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FAQ

Q. πŸ› οΈ For Dealers & Resellers

1.How can I become an authorized dealer?

β†’ Fill out our dealer application form or contact our sales team for more information.


2.Do you provide marketing or showroom materials?

β†’ Yes, we offer product catalogs, signage, digital assets, and more to support our dealer partners.


3.Do you offer drop shipping or private labeling?

β†’ Yes, these services are available. Contact us to discuss your business needs.

Q. πŸ“ Product Support & Resources

1.Where can I find spec sheets, manuals, and CAD files?

β†’ Product pages include downloadable documents. If you can’t find something, contact our support team.


2.Can your equipment be used in food trucks or mobile kitchens?

β†’ Yes, many of our compact models are suitable for mobile food operations. Verify local code compliance first.


3.What utilities are required for your equipment?

β†’ Each product lists its electrical, gas, or water requirements. Please consult your licensed installer.


4.How often should I clean or service my equipment?

β†’ We recommend regular cleaning and preventive maintenance based on usage and manufacturer guidelines.

Q. 🧾 Pricing, Warranty, & Support

1.Do you offer financing or leasing options?

β†’ Yes, we partner with financing providers to offer flexible payment plans for qualified buyers.


2.What is your warranty policy?

β†’ We offer a standard 1-year parts and labor warranty, and 5 years on the compressor for most refrigeration products.


3.How do I file a warranty claim?

β†’ Submit a claim through our support page or contact our customer service team with the model, serial number, and issue description.


4.Where can I find replacement parts?

β†’ Visit our [Parts & Service Portal] or contact our parts department. We stock commonly used components for quick turnaround.


5.Do you offer installation services?

β†’ We do not install equipment directly, but we can recommend licensed professionals in your area.

Q. 🚚 Shipping & Delivery

1.How long does shipping usually take?

β†’ In-stock items typically ship within 1–3 business days. Transit time varies by location.


2.Do you offer liftgate service or inside delivery?

β†’ Yes, these are available at checkout or by request. Additional charges may apply.


3.What should I do if my equipment arrives damaged?

β†’ Inspect your shipment upon arrival and note any damage on the delivery receipt. Contact us immediately with photos for assistance.

Q. πŸ”§ General Product Questions

1.What types of commercial kitchen equipment do you offer?

β†’ We offer refrigeration, cooking equipment, prep tables, display cases, and more.


2.What is the difference between your equipment and residential models?

β†’ Commercial equipment is built for durability, larger capacity, faster recovery times, and meets regulatory codes.


3.Are your products NSF/ETL/UL certified?

β†’ Yes, most of our products meet major North American safety and sanitation certifications. See each product spec sheet for details.


4.Do you offer Energy Star rated products?

β†’ Yes, several of our models are Energy Star certified for energy efficiency.


5.Can I see or demo the equipment before buying?

β†’ Yes, we have showrooms and dealer partners across the country. Contact us to schedule a visit.

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  • contact@dukers.fr